Version effective as of January 1, 2025

1. Legal Information

Website: www.naturallhair.fr
Publisher: NATUR’ALL HAIR
Monaco RCI: No. 25P10699
Registered office: 1 avenue Henri Dunant – 98000 MONACO
EU VAT: FR 57 00018 6352
Contact: [email protected]

Hosting provider: Hostinger — see contact details at hostinger.fr/contact

2. Purpose of the Website

The website provides online sales of hair care products, natural beauty treatments and accessories, and information about the NATUR’ALL HAIR brand.

3. Terms of Use

Accessing and using this website implies full and unconditional acceptance of these terms of use. Users agree to lawful, fair and non-abusive use of the Site. NATUR’ALL HAIR may restrict or suspend access in case of fraudulent or unlawful use.

4. Intellectual Property

All content on the Site (texts, images, logos, videos, graphics, layout, source code) is protected by copyright and intellectual property laws and remains the exclusive property of NATUR’ALL HAIR. Any reproduction, distribution, modification or reuse, in whole or in part, without prior written consent is strictly prohibited.

5. Liability

NATUR’ALL HAIR strives to provide accurate and up-to-date information. However, errors or omissions may occur. NATUR’ALL HAIR shall not be liable for any service interruption, content errors, or any direct or indirect damage arising from the use of the Site. Users are responsible for the compatibility of their devices and for protecting their data (antivirus, firewall, etc.).

6. Personal Data (GDPR & Monaco Law)

a) Data We Collect

We only collect data strictly necessary for the following purposes:

• Order processing, delivery and billing
• Customer support and after-sales service
• Account management and purchase history
• Marketing communications with prior consent

Data may include: name, surname, postal address, email, phone number, payment details (processed by certified payment providers), and order history.

b) Lawful Bases

• Performance of a contract (Art. 6(1)(b) GDPR)
• Compliance with legal obligations (invoicing, warranties, accounting)
• Consent for marketing communications
• Legitimate interests (fraud prevention, website security)

c) Data Controller

The data controller is NATUR’ALL HAIR — Contact: [email protected]

d) Data Recipients

Personal data is used by NATUR’ALL HAIR teams and trusted technical partners solely for the purposes listed above (carriers, payment processors, web host). Data is never sold to unauthorised third parties.

e) Retention Periods

• Customers: up to 5 years after the last order
• Prospects: up to 3 years without purchase
• Billing data: kept for the statutory period

f) Your Rights

In accordance with the General Data Protection Regulation (GDPR) and Monaco Law No. 1.165 of 23 December 1993 (as amended), you have the right to access, rectify, erase, restrict processing and object to direct marketing.

To exercise your rights, contact: [email protected] or by post: NATUR’ALL HAIR – 1 avenue Henri Dunant – 98000 MONACO. We will reply within 30 days.

g) Security

We implement appropriate technical and organisational measures to protect data against loss, unauthorised access, alteration or disclosure. Payments are processed through secure, certified providers; NATUR’ALL HAIR does not store full payment card details.

7. Cookies

a) What Are Cookies?

Cookies are small files stored on your device to improve browsing experience and help us understand how the Site is used.

b) Types of Cookies We Use

• Strictly necessary cookies (website core features)
• Analytics cookies (traffic measurement and statistics)
• Advertising/personalisation cookies (subject to your consent)

c) Managing Cookies

On your first visit, a consent banner allows you to accept, refuse or configure cookies. You can change your preferences at any time through your browser settings.

8. External Links

The Site may contain links to third-party websites. NATUR’ALL HAIR is not responsible for their content, security or privacy practices.

9. Minors

Products are not intended to be purchased by minors without prior consent from a legal representative.

10. Changes to This Policy

We may update this policy to reflect legal or technical developments. The current version is always available on the Site with the effective date indicated above.

11. Governing Law & Jurisdiction

This policy is governed by Monaco law. In the absence of a mandatory legal provision to the contrary, courts of the Principality of Monaco shall have jurisdiction over any dispute.

© 2025 NATUR’ALL HAIR — All rights reserved